Cancellation Policy

We understand that plans can change, and we aim to accommodate your needs while ensuring a smooth operation for all our tours. Please carefully review our cancellation policy below:

1. 30 days or more before the first day of the tour

• No cancellation fee (100% refund).

2. 29 to 14 days before the first day of the tour

• A 15% cancellation fee will be applied.

3. 13 to 4 days before the first day of the tour

• A 30% cancellation fee will be applied.

4. 3 to 1 days before the first day of the tour

• A 50% cancellation fee will be applied.

5. On the day of the tour or in case of a no-show

• A 100% cancellation fee will be applied (no refund).

How to Cancel Your Booking

All cancellations must be reported via email to guiajaponexcursion@gmail.com. Please include the following details in your cancellation request:

• Full name used for the booking

• Tour date and name of the tour

• Contact information

• Reason for cancellation (optional but appreciated)

We will process your cancellation as quickly as possible and confirm the cancellation status via email.

Why Is It Important to Notify Us of Cancellations?

Timely notification of cancellations is essential for the following reasons:

1. Operational Planning: Tours require meticulous preparation, including booking transportation, arranging guides, and reserving services. Informing us early helps minimize disruptions.

2. Other Guests: Your cancellation may open a spot for another guest, allowing a better experience for everyone.

3. Refund Processing: Prompt communication ensures we can process any eligible refunds without delays.

Contact Us

If you have any questions about our Cancellation Policy, please contact us by e-mail: guiajaponexcursion@gmail.com